New job opportunities with OHL are continually becoming available. Please check back frequently for open positions.
OHL offers competitive benefits packages that include insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.
NURSE MANAGER- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is a seeking a full-time exempt Nurse Manager for the Residential Program. The schedule for this position is at least M-F 8am-5pm including holidays, nights, and weekends as needed for the 24 hour Program. The Nurse Manager will: assist the Practice Manager in supervision of Residential Nursing Staff through implementation and review of current policies and procedures, medication administration practices, infection control, staff scheduling, direct patient care , staff in-servicing, training and education. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org.
NURSE SUPERVISOR- DETOX PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Nurse Supervisor for the Detox Program. The schedule is Monday-Friday 8am-5pm with schedule flexibility on weekends, holidays, evenings, and nights and the expectation to cover staffing shortages as needed. The Nurse Supervisor position provides high quality Client-focused health care services that meet the assessed and individually planned needs of all clients on the Medically Assisted Detox unit. The Nurse Supervisor will work as part of the multi-disciplinary team (MDT) and is responsible for maintaining standards of nursing care and competency, ethical treatment of patients, understanding of addiction and the medications used for detoxification purposes, managing symptoms of withdrawal with comprehensive triage, consistent documentation on care, review and implementation of treatment orders, and participation in the multi-disciplinary team via written and verbal communication. The Nursing Supervisor assumes several key responsibilities in the area of client care, staff training and supervision. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to email@example.com.
ADMINISTRATIVE ASSISTANT- ADULT RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Administrative Assistant for the Adult Residential Program. The schedule is Monday-Friday 8 am-5 pm. The Administrative Assistant performs a wide variety of administrative tasks for the Residential Program and also assists the Residential Senior Program Manager and Program Director. The Administrative Assistant also assists with transportation coordination for Residential clients and maintenance of all facility vans. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org.
GRANT WRITER- ADMINISTRATION
Odyssey House Louisiana, Inc. is seeking a full-time Grant Writer. The schedule is Monday-Friday 8am-5pm. The Grant Writer is responsible for writing coherent, organized and compelling grant proposals for the organization, applying knowledge of fundraising methods and plans to reach income goals. This position is a key member of the Development Team and is responsible for supporting the mission of the agency by securing grants from corporations, foundations, individuals, and government agencies that support the agency’s mission and services. This position collaborates with team members in the organization to assist with other fundraising projects and develop relationships with key stakeholders. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to email@example.com.
Odyssey House Louisiana, Inc. is seeking full-time LPNs for the Adult Residential program. Available shifts: 7am-7pm and 7pm-7am including rotating weekends. The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org and email@example.com.
Odyssey House Louisiana, Inc. is seeking full-time EMT-Ps for the Adult Residential program. Available shifts: 7am-7pm and 7pm-7am including rotating weekends. The Emergency Medical Technician-Paramedic (EMT-P) works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The EMT-P orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The EMT-P facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
PEER PREVENTION SPECIALSIT- PREVENTION PROGRAM
Odyssey House Louisiana, Inc. is seeking a part-time Peer Prevention Specialist for a paid one-year internship with OHL’s Prevention Program. The schedule is 20 hours/week Monday-Friday including nights and weekends for events.The Peer Prevention Specialist is responsible for delivering health education programs and community outreach to targeted communities in order to link individuals to OHL. A detailed job description can be found here. Qualified candidates should send in cover letter and resume to email@example.com.
EXECUTIVE ASSISTANT- ADMINISTRATION
Odyssey House Louisiana, Inc. is seeking a full-time Executive Assistant to provide direct support to the Chief Operations Officer, overseeing the front desk area, and to ensure that the main phone line is answered and all visitors are received and processed accordingly. The Executive Assistant position is designed to provide direct support to the Chief Operations Officer, overseeing the front desk area, and to ensure that the main phone line is answered and all visitors are received and processed accordingly. The Executive Assistant will also be responsible for time management skills to plan, manage, and coordinate executive activities and major functions. It will be the responsibility of the Executive Assistant to assist the Chief Operations Officer with office management and communication with staff members and staff development. The Executive Assistant will have to demonstrate attention to detail and decision making skills to respond to high-pressure situations. A detailed job description can be found here. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org.
ADMISSIONS COUNSELOR- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Admissions Counselor for the Adult Residential program. The schedule is Monday-Friday 8am-5pm,including rotating weekends and holidays. The Admissions Counselor is responsible for performing a wide variety of client care activities as directed by the Residential Senior Program Manager and must function in any program of the agency in accordance with state law. The Admissions Counselor has the main responsibility for working in the admissions department and maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Admissions Counselor is responsible for working within the multidisciplinary team to screen potential clients for admission and re-admission and all written documentation as required by the agency, state, and federal courts and all funding sources. The Admissions Counselor participates in Performance Improvement activities as assigned. A detailed job description can be found here. Qualified candidates should send in cover letter and resume to email@example.com and firstname.lastname@example.org.
ASSISTANT BEHAVIORAL HEALTH TECHNICIAN SUPERVISOR- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Assistant Behavioral Health Technician Supervisor for the Residential Program. The shifts will be nights and weekends: Thursday and Friday 4pm-12am and Saturday and Sunday 7am-pm, including on call and holidays. The Assistant Behavioral Health Technician (BHT) Supervisor is responsible for all of the day to day evening and weekend oversight of Behavioral Health Technician Staff. The Assistant BHT Supervisor must be familiar with all of the responsibilities of the personnel. The primary responsibility of all BHT Staff is to ensure the clients are supervised and safe. The Assistant BHT Supervisor is responsible for ensuring that all BHT staff daily tasks are completed. The Assistant BHT Supervisor will be responsible for any additional duties assigned by the Behavioral Health Technician Supervisor, Senior Program Manager or Program Director. A detailed job description can be found here. Qualified candidates should send in cover letter and resume to email@example.com.
NURSE WELLNESS EDUCATOR- TRANSITIONS PROGRAM
Odyssey House Louisiana, Inc. is seeking full-time Nurse Wellness Educator for the Transitions program. The schedule for this position is Monday-Friday 8am-5pm. The Nurse Wellness Educator will assist the Transitions Program Manager in the Transitions program through the development and implementation of clinical wellness and coaching programs. The Nurse Wellness Educator will develop curricula for nurse educator programs. They teach healthcare topics to Transitions clients to include coursework and lessons for which clients will participate. The Nurse Wellness Educator will be responsible for direct patient care as needed and staff training. It is the duty and responsibility of the Nurse Educator to:
- coordinate/facilitate patient care, work collaboratively and maintain communication with patient care team (providers, counselors, etc.) to provide effective, timely, and appropriate patient management;
- establishes a schedule for coaching contacts, which considers the complexity of health and functional status and includes the social support system (spouse, children, etc.), if any.
- develop and implement clinical wellness program
- develop curricula which includes coursework and lessons for clients
- assist patients and providers with adherence to evidence-based treatment protocols for specific disease states Identifies at-risk populations using approved screening tool(s) and follows established care and reporting protocols;
- Utilizes motivational interviewing techniques to help clients set and achieve goals.
- provide medication education to clients;
- create patient education tools and staff training tools
- monitors patient care by tracking patient charts for items such as complete admission assessment, reconciliation of medications and continuity of nursing care;
- address/resolve system problems impeding progress;
- understand any physical and/or social support and/or home safety risk factors and the individual's self-perception of their functional abilities
- proactively identify and resolve delays and obstacles to expedite care;
- engages with the individual's health care providers, as appropriate, to discuss ongoing health needs and interventions supportive of their fall prevention and health improvement plans.
- develops prevention and health improvement plan with the client and the participation of the individual's family or other support system that documents agreed-upon goals to improve health and safety to include: includes providing education on risk and prevention, medication issues such as poly-pharmacy, and discussing exercise, nutrition, and social engagement.
- assists with making necessary health care appointments and/or finding community resources to increase strength, endurance, and activity levels.
- utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues;
- collaborate and communicate with multidisciplinary team at all phases of planning process, including initial patient assessment, planning, implementation, interdisciplinary collaboration, and teaching and ongoing evaluation;
- actively participate in clinical performance improvement activities;
- participate in development, implementation, evaluation and revision of disease management tools as a member of the clinical change team;
- attend local meetings as necessary;
- acts as a broad and deep health coach resource leader with an enthusiasm and dedication to improving the lives and function of older individuals
- participates in training as necessary to successfully complete job responsibilities, including training in disease management protocols, care management strategies, use of network software programs, and data analysis skills;
- use data to drive decisions and plan/implement performance improvement strategies related to care management for assigned patients, including fiscal, clinical, and patient satisfaction data;
- collect special study data for specific performance and/or outcome indicators as determined by the Program Manager;
- complete an updated assessment on each client after admissions;
- complete a medical treatment/discharge plan based on updated assessment;
- communicate the treatment plan with the treatment team upon admission and on a monthly basis;
- provide on-going health education to all residents that include all topics outlined in the medical services policy and procedure manual (Topics are not limited to this list);
- provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;
- monitor prescribed medication consumption and treatments
- monitor includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;
- coordinate the management of patient’s medication stock, including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;
- conduct urine drug screens on all residents as directed to do so;}
- follow treatment care plans set forth by the medical staff;
- documents all pertinent health related information about residents on the resident chart, documentation is done routinely and according to nursing standards of practice;
- maintain HIPAA guidelines; and perform other tasks as required.
Minimum qualifications include the following: BSN, RN, or LPN with active licensure in the state of Louisiana. 3 years’ experience in Substance Abuse/Psychiatry/Management. Current CPR certification. Excellent interpersonal, communication, and negotiation skills. Clinical competence in assigned area. Strong organizational and time management skills. Ability to work independently. Qualified candidates should submit cover letter and resume to firstname.lastname@example.org and email@example.com.
PEER SUPPORT SPECIALIST- COMMUNITY SUPPORTIVE SERVICES LEAD PROGRAM
LEAD (Law Enforcement Assisted Diversion) is a collaborative project involving local police, prosecutors, public defenders, corrections officers, and social service providers designed to divert individuals at risk for arrest for low-level, non-violent municipal offenses into social services rather than the criminal justice system. These individuals will be engaged in supportive services with the goal of reducing legal recidivism and improving quality of life.A Peer Support Service is a structured and scheduled therapeutic activity with an individual or group, provided by a trained, self-identified recipient of services for behavioral health, substance use, and/or trauma. A Peer Support Specialist guides an individual toward the identification of personal goals and a plan for achieving those goals. Peer Support Services promote community socialization, recovery, self-advocacy, self-help, and development of natural supports. This service is person-centered with a recovery focus and allows persons served the opportunity to direct their own recovery and advocacy process. The service promotes skills for coping with and managing symptoms while utilizing natural resources and the preservation and enhancement of community living skills. The Peer Support Specialist will work closely and in conjunction with a Case Manager and services will be provided within a team framework.
Odyssey House Louisiana, Inc. is seeking a full-time Peer Support Specialist for the Community Supportive Services LEAD Program.The schedule for the position is Monday-Friday 8 am-5 pm, including one 12 hour shift. The Peer Support Specialist will learn and implement strategies for engaging, communicating with and supporting individuals with struggles pertaining to mental health, psychological trauma or substance use.The Peer Support Specialist uses their own unique, life-altering experience in order to guide and support others who are in some form of recovery. Using a formal goal setting process, and utilizing their own recovery experience,the Peer Support Specialist will assist clients in understanding how to manage their illness/addiction in their daily lives.
It is the duty and responsibility of the Peer Support Specialist to:
- provide a rapid response to referrals from law enforcement partners and meet potential program participants at scene of potential arrest and conduct a “warm hand off” from police;
- conduct outreach to clients who are experiencing homelessness in order to build rapport and to engage clients in untraditional service settings;
- conduct outreach and respond to police referrals until midnight at least once per week;
- engage participants on the street and at social service provider facilities to establish a working relationship, build trust, and offer services;
- assist participants in connecting to opiate addiction treatment programs;
- assist participants in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups;
- provide support to keep participants engaged in proactive and ongoing treatment;
- actively engage participants to lead and direct the design of a treatment/recovery plan based on each participant’s identified goals;
- encourage participants to identify and achieve their individualized goals;
- empower participants to make positive life changes, and to make decisions about the treatment and services that they receive;
- assist participants in articulating personal goals for recovery through the use of one-to-one and/or group sessions;
- support participants in identifying and creating goals and developing recovery plans with the skills, strengths, support and resources to aid them in achieving those goals;
- provide guidance in determining the appropriate steps to achieve these goals and self-directed recovery;
- utilize and teach participants problem solving techniques during client discussions, clients will share common problems in daily living and methods they have employed to manage and cope with these problems;
- use ongoing individualized sessions to teach participantshow to identify fears and combat negative self-talk;
- teach and model the value of every individual’s recovery experience;
- model effective coping techniques and self-help strategies;
- assist in making referrals to treatment providers;
- collect and prepare client information to be used by the treatment team and/or for agency referrals;
- document client treatment/recovery plans, including identified person-centered strengths, needs, abilities, recovery goals, interventions to assist the client with reaching their goals for recovery, and progress made toward goals;
- share the Peer Support Specialist’s own experiences and recovery story and demonstrate how they have directed their own recovery; and perform other duties as assigned.
Minimum qualifications include the following: Certified Peer Support Specialist in Substance Abuse and/or Mental Health. Ability to demonstrate peer support or mental health experience. Extensive knowledge of community services. Personal experience relevant to services provided. Ability to travel daily in local area. Preferred qualifications include the following: High School Diploma or equivalent. Qualified applicants should submit a cover letter and resume to firstname.lastname@example.org.
MEDICAL ASSISTANT- COMMUNITY HEALTH CENTER
Odyssey House Louisiana, Inc. is seeking a full-time Certified Medical Assistant for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessments before provider can see them and provide follow through assuring complete care.
Responsibilities and Duties:
- Works closely with Medical and Nursing staff to assure smooth patient flow and cut down on waiting time triage and phlebotomy as needed.
- Provides support during clinic sessions to medical providers.
- Documents patient vital signs and medical history into patient record.
- Documents pertinent patient information in accordance to HEDIS, UDS, PCMH, and FQHC guidelines.
- Communicates patients’ problems/complaints in a consistent manner to identify visit needs for providers.
- Manages phlebotomy room and maintenance.
- Records and documents visits in patient’s chart consistently to assure quality of care.
- Data entry into grant required documentation as instructed
- Routine utilization of EHR system.
- Inventories and monitors use of office supplies and reordering as needed.
- Completes on-line/paper Medicaid applications for patients.
- Participates in electronic medical record usage.
- Faxes requests, referrals, medical records, and any documents needed to pursue effective patient care and/or billing.
- Communicates patients’ problems to the medical staff.
- Maintains HIPAA guidelines and respects professional boundaries with patients.
Qualifications and Skills: High school diploma or equivalent; Certification as Medical Assistant from an accredited medical assistant program or state agency; Current CPR; 2 years’ experience in an FQHC; BLS Certification; Experience with electronic medical records (Allscripts and EPIC preferred); Excellent communication, customer service, problem solving, and multi-tasking skills. Qualified candidates should submit a cover letter and resume to email@example.com.
BEHAVIORAL HEALTH TECHNICIAN- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician to monitor adult clients in residential treatment. The schedule for the position is Monday-Friday 4 pm-12 am including rotating weekends. This position provides direct supervision of the Residential clients in treatment. Behavioral Health Technicians work directly with the clients supervising all daily activities. Clients in treatment reside at the agency’s main campus and therefore Behavioral Health Technicians are needed for direct client supervision 24 hours and 7 days per week. All Behavioral Health Technicians report directly to the Recovery Support Staff Supervisor of residential treatment and are expected to work closely with all clinical, medical, and other Residential staff to ensure clients receive comprehensive substance abuse treatment services. It is the duty and responsibility of the Behavioral Health Technician to:
- monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;
- receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behaviors;
- monitor visits from children and family members and provide documentation as requested by clinical staff and Recovery Support Staff Supervisor;
- monitor and observe clients taking medications as requested by Residential nursing or the Recovery Support Staff Supervisor, complete all required documents in the clients charts as instructed, and inform Recovery Support Staff Supervisor and Residential nursing of any problems or concerns;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- assist with the planning and organization of therapeutic client actives both on and off the main campus;
- conduct urine screens as requested and complete all required documentation;
- facilitate and supervise all client feedback meetings;
- facilitate the monitoring of client phone calls;
- facilitate and supervise any community or in-house 12 step meetings (must be Present);
- complete client bed checks every 30 minutes or as requested by Program Manager and complete required documentation via emails during night runs;
- complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;
- submit shift reports to Recovery Support Staff Supervisor throughout shift via email as requested;
- contact Recovery Support Staff Supervisor in the event of a fire or evacuation of the treatment facility as required;
- perform strip and property searches on all new clients as requested and perform strip searches on clients returning to the program from outside activities (NO CAVITY SEARCH);
- assist with other program functions as requested by Recovery Support Staff Supervisor including but not limited to transportation and monitoring of the front desk;
- assist with providing clients cigarettes as scheduled per shift requiring staff to be in a smoking area with approximately 70-80 people smoking at one time;
- collect, wash and dry all client clothing and linen as assigned on laundry day; and perform other duties as required.
Qualifications and Skills Required: High school diploma or equivalent. 2 years of Behavioral Health Tech in Acute Psych and substance abuse treatment experience. Valid Divers License. CPI de-escalation training knowledge. Proficient in Microsoft Office Suite. Excellent written and verbal communication skills. Must be able to work overtime, weekends, holidays, and flexible hours. Candidates in recovery must have 2+ years of sobriety. Preferred: Bachelor’s Degree in related field (social work, psychology, education). 3 plus years of Behavioral Health Tech experience in Acute Psych. Knowledge of NA and AA principles. Qualified applicants should submit a cover letter and resume to firstname.lastname@example.org.
Odyssey House Louisiana, Inc. is seeking two full-time GL/Grants Accountant to work under the direction of the Chief Financial Officer. The schedule for the position is Monday-Friday 8am-5pm. The GL/Grants Accountant will perform General Ledger and Grants duties including but not limited to: General Ledger journal entries, Balance Sheet Account Reconciliations, Budgeting, Grant reconciliations and monthly invoicing. It is the duty and responsibility of the GL/Grants Accountant to:
- review purchase requisitions for proper fund coding;
- reconcile Balance Sheet Accounts;
- prepare monthly Grant/Contract Billing;
- process General Journal Entries as required;
- prepare monthly, quarterly and annual grant reports;
- analyze Financial Accounts;
- assist in the preparation and entry of the annual budget;
- assist CFO in preparing monthly financial reports; and perform other duties as required.
Minimum qualifications include the following: Bachelor’s degree with a major in Accounting/Finance. General ledger accounting experience. 3 years experience handling Federal, State, and/or Municipal grants. Excellent communication (written and oral), analytical and computer skills for the preparation of financial reports and correspondence. Accuracy, discretion and a professional demeanor. Preferred qualifications include the following: 3 years non-profit accounting experience. Intermediate knowledge of Microsoft Excel. Working knowledge of MIS Fund Accounting. Qualified candidates should submit cover letter and resume to email@example.com.
Odyssey House Louisiana, Inc. is seeking a full-time Billing Manager for its Behavioral Health Programs & Federally Qualified Health Center. The schedule for the position is Monday-Friday 8am-5pm.The Billing Manager is responsible for managing all of the Agency’s billing which includes both Program and Medical billing. The Billing Manager is responsible for making sure that all patient/client data is and accurate and kept securely and will also ensure HIPAA compliance where billing is concerned. The Billing Manager will also supervise the Billing Department which will be composed of (2) Billing Specialists and (1) Aging Report Specialist. The Billing Manager should possess strong management and problem solving skills and also should have Practice Management experience. It is the duty and responsibility of the Billing Manager to:
- manage and oversee performance of billing department personnel including coding, billing, collections and payment posting;
- monitor staff productivity and work quality to ensure that departmental goals and objectives are met and exceeded;
- manage workload and implements efficient workflow processes to accelerate account resolution;
- report on paid, outstanding and uncollectible claims;
- facilitate month-end closing of the billing department;
- develop and implement policies and procedures to ensure efficient and safe billing operations of the department and to meet established goals and timelines;
- report to Chief Financial Officer regularly on departmental goals, timelines and updates, informs Chief Financial Officer in a timely manner if there are barriers to meeting goals;
- oversee the hiring and supervision of personnel which includes performance evaluations, training, problem resolution, terminations and other personnel actions;
- manage multiple projects concurrently;
- create and monitor all billing procedures for the office, manages how bills are submitted and troubleshoot issues with electronic and paper filings, updates and audits billing procedures when necessary;
- ensure that all billing and collection activities meet and adhere to Medicare, Medicaid and other insurance regulations and laws;
- work as a liaison with other departments, to facilitate problem solving and data collection appropriate to patient and insurance billing;
- responsible for recommending continuing education/training needed to run the billing department; and perform other duties as required.
Minimum qualifications include the following: BA/BS in Business Management, Accounting or Health Information Management. 3-5 years medical billing experience. 3-5 years of medical billing and coding with knowledge of ICD -10 and CPT codes. Professional experience in a fast paced, mid-sized organization with the ability to multitask. Experience in strategic planning and priority setting for a billing department. Experience and knowledge of PHI/HIPAA. Knowledge of Federal, State and payer regulations regarding medical billing compliance. Basic knowledge of medical terminology. Preferred qualifications include the following: Coding Certificate. 5-7 years medical billing experience at a supervisory level. Qualified candidates should send cover letter and resume to firstname.lastname@example.org.
ADMINISTRATIVE ASSISTANT- RESIDENTIAL PRORGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Administrative Assistant for the Adult Residential Program. The schedule is Monday-Friday 8 am-5 pm. The Administrative Assistant performs a wide variety of administrative tasks for the Residential Program and also assists the Residential Senior Program Manager and Program Director. The Administrative Assistant also assists with transportation coordination for Residential clients and maintenance of all facility vans. It is the primary duty and responsibility of the Administrative Assistant to:
- maintain and distribute office supply inventory;
- screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear;
- maintain department’s records system, including filing and retrieving documents, researching files, etc…;
- maintain inactive treatment files;
- maintain SharePoint files;
- manage client cigarette storage and allotment;
- receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- conduct urine screens and complete all required documentation;
- monitor client phone calls;
- assist with filing of client documentation;
- contact the Senior Program Manager in the event of a fire or evacuation of the treatment facility as required;
- contact the Senior Program Manager or the Recovery Support Staff/Behavioral Health Technician Supervisor if the Police or other law enforcement officials come to the Agency;
- perform searches on clients returning to the program from outside activities;
- scan documentation into the Electronic Health Record;
- enter client information into the Practice Management System;
- oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation;
- contact referral sources daily and update/maintain referral spreadsheets;
- coordinate referrals, check and follow through with online referrals via email@example.com, and schedule referral appointments;
- initiate scheduled intakes for admissions counselors;
- engage clients on waitlists and schedule appointments;
- answer and field all front desk calls and conduct preliminary triage;
- complete initial triage forms;
- meet scheduling productivity goals as directed by the Senior Program Manager and Program Director;
- run and distribute reports;
- assist in transportation arrangements and coordination activities;
- maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
- draft requisitions for the purchase of supplies; may involve entering information into an automated system;
- conduct MEVS, background checks, UDS;
- distribute orientation booklets;
- coordinate viewing of mandatory Narcan video;
- update census and discharge reports daily and assign new clients to Counselors;
- participate in staff meeting when necessary; and perform other duties as assigned.
Minimum qualifications include the following: Bachelor’s Degree in a human service related field. Proficient in MS Office Suite. At least 6 months experience with substance abuse treatment. Excellent communication skills. Preferred qualifications include the following: More than 2 years of substance abuse treatment experience. At least 1 year of Electronic Health Record system experience . At least 1 year of MS Access experience. Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles. Qualified candidates should submit a cover letter and resume to firstname.lastname@example.org.