Open Positions

New job opportunities with OHL are continually becoming available. Please check back frequently for open positions. OHL offers competitive benefits packages that include insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

CASE MANAGER- COMMUNITY SUPPORTIVE SERVICES, PERMANENT SUPPORTIVE HOUSING
Odyssey House Louisiana, Inc. is seeking an experienced full-time Case Manager that will provide intensive case management services to participants in Community Supportive Services-Permanent Supportive Housing. The Case Manager is responsible for determining eligibility for chronically homeless individuals to participate in the OHL Permanent Supportive Housing Program (PSH). The Case Manager must provide Community Psychiatric Support Treatment (CPST); Psychosocial Rehabilitation Services (PSR) and Crisis Intervention to program participants. The Case Manager provides tenant-based rental and operating assistance. The Case Manager must negotiate LA Medicaid systems. The Case Manager will also be responsible for documenting case notes and programmatic activities, which are pertinent to LA Medicaid systems. The Case Manager is responsible for monitoring clients’ progress and needs, discharge plans, and tracking participants who have exited the program. The Case Manager is responsible for entering data into the agency’s assigned data bases and prepares weekly, monthly, quarterly and annual reports reflecting such activity, as indicated. The Case Manager is responsible for marketing the PSH program, recruiting perspective participants, and attending all pertinent trainings. Responsibilities and Duties:
- Provides case management to approximately 25 participants as assigned. Case management will involve: screening, intake, assessment, service plan development, monitoring, linkage to appropriate community resources, follow up, appropriate discharge, tracking, etc…
- Assists participants with completing lease agreements and obtaining other supportive documents such as: identification, social security card, etc… as required by leasing agents/property.
- Assess clients’ Medicaid status and follow agency’s policies and procedures to obtain and maintain Medicaid status.
- Schedules and performs efficient client office and home visits that are geared towards CPST; PSR and Crisis Intervention Services.
- Enters participant’s information into the appropriate agency’s database(s) in a timely matter and updates it as needed.
- Prepares and submits reports to Project Manager in a timely manner.
- Maintains up to date information regarding tenant occupancy, move outs, and vacancies.
- Facilitates and coordinates supportive activities with other program staff including employment assistance activities, such as job readiness training, resume preparation, interview practice, attending job fairs and networking with perspective employers, etc…
- Conducts quality assurance program, self-monitoring plan as assigned.
- Establishes and maintains collaborative working relationships with homeless shelters and community resources.
- Attends appropriate coalition and other community resource meetings.
- Attends training and workshops as they come available.
- Develops promotional strategies to inform the community about the program including community presentations, print material, and related activities.
- Must be able to work a flexible schedule.
Qualifications and Skills Required: At least 3 years adult case management experience. Ability to work with homeless individuals of diverse backgrounds and disabilities including physical, mental, substance abuse, HIV/AIDS, etc. Outstanding communication and organizational skills. Ability to perform daily duties to achieve excepted outcomes and performance measures with minimal supervision. Ability to travel to various sites daily
Preferred: Bachelor’s Degree in social work or behavioral science. Experience in LA Behavioral Health Partnership Billing. Experience in providing Community Psychiatric Treatment; Psychosocial Rehabilitation and Crisis Intervention. Qualified applicants should submit a cover letter and resume to rchandler@ohlinc.org.

LPN- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time LPN for the Adult Residential program. Available shift: 2pm-11pm including every other weekend. The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents. Responsibilities and Duties:
- Assess potential residents for appropriateness for the treatment program.
- Complete an updated assessment on each client after admission.
- Complete a medical treatment/discharge plan based on the updated assessment.
- Communicate the treatment plan with the treatment team upon admission and on a monthly basis.
- Provide on-going health education to all residents.
- Provide on-going assessment of acute medical/nursing needs of all residents and refers resident to appropriate treatment centers.
- Monitor prescribed medication consumption and treatment.
- Coordinate the management of patient’s medicine stock, including pharmacy pick-up and drop off of meds, calling in refills for clients, and upkeep of how medicine is stored.
- Conduct urine drug screens on all residents as directed to do so.
- Follow treatment care plans set forth by the medical staff.
- Document all pertinent health related information about residents on the resident chart. Documentation is done routinely and according to nursing standards of practice.
- Maintain HIPAA guidelines.
- Perform other duties as assigned.
Minimum qualifications include the following: LPN license. Healthcare CPR. At least 1 year Med/Surg. experience. Must be able to work independently with limited supervision. Must be able to handle a large caseload of medication management for clients. Preferred qualifications include the following: Substance Abuse treatment experience. Residential substance abuse program experience. Qualified candidates should submit cover letter and resume to sstevenson@ohlinc.org.

NURSE PRACTITIONER- COMMUNITY HEALTH CENTER
Odyssey House Louisiana, Inc. is a seeking a motivated and compassionate full-time Nurse Practitioner to work Monday-Friday 8am-5pm at the Community Health Center. This position is a role which participates in day to day clinic services as a direct care provider and managing reports under programs which are funding the role or as part of the Best Practices of the clinic that reflect Quality Improvement/ Quality Assurance participation for coordinating and providing patient care throughout the clinic. Role also includes program management of HIV FOCUS initiative. It is the duty and responsibility of the Nurse Practitioner to:
- provide direct care to patients within the Scope of Practice for which the provider is licensed;
- provide direct care to clients/patients to support the agency’s departments i.e. clinic, Detox, residential, Human Resources, Outpatient;
- manages patient care under Best Practices, UDS recommendations, and as prescribed to maintain accreditation;
- conduct thorough documentation of visits and medical orders to support billing charges;
- complete billing components of visit to optimize revenue within dictated time frames;
- oversee care delivered by medical support staff by providing feedback on immediate care activities and reporting to direct supervisor on concerns that expose the agency or endanger a patient’s health outcomes;
- completes reports as assigned and within deadlines set;
- participate in webinars and conference calls relative to assigned program;
- report on program progress to the Clinic Practice Manager as part of supervision;
- identify and provide training to nurses on staff which improve upon direct care and patient outcomes;
- implement and manages Best Practices initiated by Quality Improvement/ Quality Assurance staff;
- identify and prioritize medical decision making with a fiscally minded approach to care;
- coordinate and supervise the completion of daily tasks related to direct patient care on matters related to Health Outcomes i.e. referrals, lab orders, lab review, medical records review;
- organize and implement work flow strategies to support provider visits, billing and patient care as part of feedback to practice manager during supervision;
- coordinate with Quality Improvement Program manager in implementation of Quality Insurance measures to ensure data integrity and outcomes are met;
- assure support staff document all pertinent health related information in the client’s electronic medical chart as instructed and as part of standards of practice designed to improve patient care, support billing, and meet Quality Improvement goals;
- observe Occupational Safety and Health Administration during all elements of daily operations, including but not limited to phlebotomy, in-house testing, medical interventions, medical waste and managing infection control;
- observe Health Insurance Portability and Accountability Act compliance;
- ensure timely completion of all assigned administrative reports;
- train and orient new staff, providers or contractors to the clinic practice as needed i.e., EMR, HIV testing protocols, etc;
- report to funders under HIV program as directed by grant reporting requirements;
- assure support staff are aware of HIV program expectations
- report to OPH on inventory and management of screening tests provided;
- keeps licensure current and meets credential requirements as requested;
- meet with the Community Health Center Chief Medical Officer/Medical Director on the practice and update as needed on trends, changes, alerts, concerns, and any matter which impacts patient care, services rendered, or billing when asked to do so;
- attend continuing education programs that provide updated information on health topics pertinent to caring for patients and effective clinic practice;
- participate in design, implementation, and support of Quality Improvement/ Quality Assurance initiatives within the setting; and perform other duties as assigned.
Minimum qualifications include the following: Master’s degree in Nursing Science. Active, unencumbered NP license in the state of LA with prescriptive authority. CPR certification. Minimum 1 year clinical experience. Current good standing with regulating National Certifying Board. Proficient in MS Office. Electronic Medical Records. Ability to manage people with good communication skills. Ability to participate in dialogues on clinic matters with personal insight and knowledge on clinic practice and patient care. Ability to exercise patience, approachable and consistent in a high stress environment
Preferred qualifications include the following: FQHC and medical home model knowledge.
Qualified applicants should submit a cover letter and resume to echambliss@ohlinc.org.

OUTREACH COORDINATOR- COMMUNITY HEATH CENTER
Odyssey House Louisiana, Inc. is a seeking a full-time Outreach Coordinator to work Monday-Friday 8am-5pm at the Community Health Center. This position is responsible for performing a wide variety of client care activities as directed by the Clinic Practice Manager. The Outreach Coordinator will provide services to the community as a liaison to the agency and the programs it offers. The Outreach Coordinator will conduct a variety of outreach activities and interview the clients or potential clients who most need the services the agency offers using culturally appropriate and Motivational Interviewing techniques. While this position works with substantial independence in the field, it is limited to routine decision-making with regard to client services, operating within established policy and supervisory guidance. The Outreach Coordinator has the main responsibility of maintaining communication from the field, with the referral source, court systems, and other involved human service providers as related to efforts to extend services to target populations identified by the program manager and funders. It is the duty and responsibility of the Outreach Coordinator to:
- identify eligible participants for the program, interprets standards and guidelines to potential clients, answers questions, obtains consent for services, and makes referrals based upon program requirements;
- interview clients and their families to collect data, disseminate health education information, and administer satisfaction surveys and related evaluative inventories;
- provide HIV screening and information to populations who have been identified as having substance abuse or are at risk for HIV/AIDS; refers and follows up on the receipt of services; coordinates, consults and collaborates with service providers along with the Multi-disciplinary team;
- work with clients and families to determine need for and encourage participation in SISTA groups, Safety First groups, access addiction services and attend support groups. Facilitates non-clinical group discussions as needed, and provides support for groups and health-related classes for clients and alumni;
- assist in arranging for transportation to ensure attendance at health care appointments, substance abuse and psycho educational groups, and social service related appointments;
- document in records regarding HIV screening, education, self management tools, case management/counseling activities and referrals as appropriate; prepares required reports – caseload reports, case logs, etc. as requested;
- function as a liaison to outside agencies, participates in case planning conferences, and treatment meetings as needed. When necessary, attends court hearings and represents the agency and client(s);
- attend staff meetings and all other meetings as needed;
- maintain contact with and is available to agency personnel;
- provide crisis management when indicated by client need;
- attend regularly scheduled in-service training as assigned;
- complete administrative projects as assigned;
- oversee Quality Assurance of HIV screening tools, reports, and overall management associated with Outreach work;
- assist with the planning and organization of therapeutic client activiteses both on and off the Main Campus;
- maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
- adhere to all Substance Abuse and Mental Health Services Administration and Agency contract requirements;
- participate in Quarterly training with staff;
- coordinate and work with other departments;
- travel as required for home visits and other community activities;
- treat clients and other staff with dignity and respect;
- must be able to complete work in allotted amount of time; and perform other duties as assigned.
Minimum qualifications include the following: Bachelor of Arts degree in a Human Service Field. Skilled in different modalities of Outreach services. Excellent written, verbal, organizational, and communication skills. Proficient in MS Office. Ability to be creative and flexible within parameters of treatment programs and modalities. Two years of experience working with diverse populations. Preferred qualifications include the following: Experience working within an HIV population. Experience in rapid HIV screenings with pre- and post-test counseling abilities. Five years of experience working with diverse populations. Database management. Qualified applicants should submit a cover letter and resume to echambliss@ohlinc.org.

ADMISSIONS COUNSELOR- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Admissions Counselor for the Adult Residential program. The schedule is Monday-Friday 8am-5pm. The Admissions Counselor is responsible for performing a wide variety of client care activities as directed by the Residential Senior Program Manager and must function in any program of the agency in accordance with state law. The Admissions Counselor has the main responsibility for working in the admissions department and maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Admissions Counselor is responsible for working within the multidisciplinary team to screen potential clients for admission and re-admission and all written documentation as required by the agency, state, and federal courts and all funding sources. The Admissions Counselor participates in Performance Improvement activities as assigned. It is the duty and responsibility of the Admissions Counselor to:
- facilitate referrals for treatment, process intakes, complete eligibility screens for potential clients, work with referral sources to ensure clients are suited and prepared for treatment, provide group therapies weekly if needed, individual counseling and when appropriate, family therapy;
- function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings as needed and attend court hearings and represent the Agency and client(s) when necessary;
- maintain clinical case file for each client to include assessments, initial treatment plan, case notes, and discharge summaries and ensure all written reports are up-to-date in case file;
- attend staff meetings and all other meetings as needed;
- maintain contact with and is available to Agency personnel, client’s drug court officer, and family members as needed regarding client’s progress, problems, and crises;
- provide crisis management when indicated by client need;
- attend regularly scheduled in-service training as assigned;
- complete administrative projects as assigned;
- assist with the planning and organization of therapeutic client activities for on and off the main campus;
- maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
- adhere to all Louisiana Department of Health and Agency contract requirements;
- work with and apply ASAM criteria to treatment planning and working with Magellan initial authorization and concurrent authorizations;
- follow state licensing requirements;
- participate in quarterly training with staff;
- maintain COA standards;
- coordinate and work with other departments;
- maintain individual licensing requirements and participate in electronic medical record documentation;
- treat clients and other staff with dignity and respect;
- complete work in allotted amount of time;
- notify managers when they are aware of other staff not following Agency policy and procedures; and perform other duties as required.
Minimum qualifications include the following: Master’s degree in Clinic Social Work from an accredited Social Work Program, or a Master’s degree in a Counseling or related Human Service field. Demonstrated interest in working towards highest level of Louisiana licensure within discipline. A valid Louisiana State issues license in either counseling, addiction counseling, or social work. Skilled in individual and group therapy modalities. Experience in substance abuse treatment modalities and assessment tools. Excellent written, verbal, organizational, and communication skills. Creativity and flexibility within parameters of treatment program and modalities. Qualified candidates should send in cover letter and resume to ariley@ohlinc.org.

MEDICAL ASSISTANT- COMMUNITY HEALTH CENTER
Odyssey House Louisiana, Inc. is seeking a full-time Certified Medical Assistant for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessments before provider can see them and provide follow through assuring complete care. Responsibilities and Duties:
- Works closely with Medical and Nursing staff to assure smooth patient flow and cut down on waiting time triage and phlebotomy as needed.
- Provides support during clinic sessions to medical providers."- Documents patient vital signs and medical history into patient record.
- Documents pertinent patient information in accordance to HEDIS, UDS, PCMH, and FQHC guidelines.
- Communicates patients’ problems/complaints in a consistent manner to identify visit needs for providers._ Manages phlebotomy room and maintenance.
- Records and documents visits in patient’s chart consistently to assure quality of care.
- Data entry into grant required documentation as instructed
- Routine utilization of EHR system.
- Inventories and monitors use of office supplies and reordering as needed.
- Completes on-line/paper Medicaid applications for patients.
- Participates in electronic medical record usage.
- Faxes requests, referrals, medical records, and any documents needed to pursue effective patient care and/or billing.
- Communicates patients’ problems to the medical staff.
- Maintains HIPAA guidelines and respects professional boundaries with patients.
Qualifications and Skills: High school diploma or equivalent. Certification as Medical Assistant from an accredited medical assistant program or state agency. Current CPR. 2 years’ experience in an FQHC. BLS Certification. Experience with electronic medical records (Allscripts and EPIC preferred). Excellent communication, customer service, problem solving, and multi-tasking skills. Qualified candidates should submit a cover letter and resume to echambliss@ohlinc.org.

LICENSED COUNSELOR/SOCIAL WORKER- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday, Wednesday and Friday 8 am-5 pm and Tuesday and Thursday 11 am- 8:30 pm. Must be flexible and willing to do evening groups. The Counselor is responsible for performing a wide variety of client care activities as directed by the Outpatient Program Manager and must function in any program of the agency in accordance with state law. The Counselor will provide specialized services for the assigned caseload; will conduct specialized assessments (when necessary), provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility for maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts and all funding sources. The Counselor participates in Performance Improvement activities as assigned. It is the duty and responsibility of the Counselor to:
- provide Clinical services to assigned client(s); conduct group therapies weekly, individual counseling and/or family therapy as outlined in treatment plan; co-lead group therapies (when necessary) with appropriately assigned staff; conduct family assessments / therapy when possible;
- function as a liaison to outside agencies, participates in case planning conferences, and treatment meetings as needed and, when necessary, attend court hearings and represent the agency and client(s);
- maintain clinical case file for each client to include: assessments, Individual Treatment Plans, Case notes, and discharge summaries; ensure all written reports are up-to-date in case file;
- attend staff meetings and all other meetings as needed;
- maintain contact with and is available to Agency personnel, client’s drug court officer, and family members as needed regarding client's progress, problems and crises;
- provide crisis management when indicated by client need;
- attend regularly scheduled in-service training as assigned;
- complete administrative projects as assigned;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- assist with the planning and organization of therapeutic client actives both on and off the main campus;
- maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
- adhere to all Louisiana Department of Health and Agency contract requirements;
- work with and apply ASAM Criteria to treatment planning;
- work with Bayou Health providers for initial authorization (if needed) and concurrent authorizations;
- ensure that all sign in sheets are printed for group and all groups are batched before billing;
- follow state licensing requirements;
- participate in quarterly training with staff;
- participate in COA sight review;
- maintain COA standards;
- coordinate and work with other departments;
- maintain individual licensing requirements, participates in electronic medical record documentation;
- treat clients and other staff with dignity and respect;
- complete work in allotted amount of time;
- and perform other duties as required.
Minimum qualifications include the following: Master’s degree in Clinical Social Work from an accredited Social Work Program, or a Masters degree in a Counseling or related Human Service Field. Demonstrated interest in working towards highest level of Louisiana licensure within discipline. A valid Louisiana State issued license in either counseling, addiction counseling, or social work. Skilled in individual and group therapy modalities. Experience in substance abuse treatment modalities. (Emphasis on Minnesota Model). Excellent written, verbal, organizational, and communication skills. Ability to be creative and flexible within parameters of treatment programs and modalities. Written and verbal communication skills. Qualified candidates should send in a cover letter and resume to rthomason@ohlinc.org.

BILLING MANAGER
Odyssey House Louisiana, Inc. is seeking a full-time Billing Manager for its Behavioral Health Programs & Federally Qualified Health Center. The Billing Manager is responsible for managing all of the Agency’s billing which includes both Program and Medical billing. The Billing Manager is responsible for making sure that all patient/client data is and accurate and kept securely and will also ensure HIPAA compliance where billing is concerned. The Billing Manager will also supervise the Billing Department which will be composed of (2) Billing Specialists and (1) Aging Report Specialist. The Billing Manager should possess strong management and problem solving skills and also should have Practice Management experience. It is the duty and responsibility of the Billing Manager to:
- manage and oversee performance of billing department personnel including coding, billing, collections and payment posting;
- monitor staff productivity and work quality to ensure that departmental goals and objectives are met and exceeded;
- manage workload and implements efficient workflow processes to accelerate account resolution;
- report on paid, outstanding and uncollectible claims;
- facilitate month-end closing of the billing department;
- develop and implement policies and procedures to ensure efficient and safe billing operations of the department and to meet established goals and timelines;
- report to Chief Financial Officer regularly on departmental goals, timelines and updates, informs Chief Financial Officer in a timely manner if there are barriers to meeting goals;
- oversee the hiring and supervision of personnel which includes performance evaluations, training, problem resolution, terminations and other personnel actions;
- manage multiple projects concurrently;
- create and monitor all billing procedures for the office, manages how bills are submitted and troubleshoot issues with electronic and paper filings, updates and audits billing procedures when necessary;
- ensure that all billing and collection activities meet and adhere to Medicare, Medicaid and other insurance regulations and laws;
- work as a liaison with other departments, to facilitate problem solving and data collection appropriate to patient and insurance billing;
- responsible for recommending continuing education/training needed to run the billing department; and
- perform other duties as required.
Minimum qualifications include the following: BA/BS in Business Management, Accounting or Health Information Management. 3-5 years medical billing experience. 3-5 years of medical billing and coding with knowledge of ICD -10 and CPT codes. Professional experience in a fast paced, mid-sized organization with the ability to multitask. Experience in strategic planning and priority setting for a billing department. Experience and knowledge of PHI/HIPAA. Knowledge of Federal, State and payer regulations regarding medical billing compliance. Basic knowledge of medical terminology. Preferred qualifications include the following: Coding Certificate. 5-7 years medical billing experience at a supervisory level
Qualified candidates should send in a cover letter and resume to mdejan@ohlinc.org.