Open Positions

New job opportunities with OHL are continually becoming available. Please check back frequently for open positions.

OHL offers competitive benefits packages that include insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

MEDICAL ASSISTANT- COMMUNITY HEALTH CENTER
Odyssey House Louisiana, Inc. is seeking a full-time Certified Medical Assistant for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessments before provider can see them and provide follow through assuring complete care.
Responsibilities and Duties:
- Works closely with Medical and Nursing staff to assure smooth patient flow and cut down on waiting time triage and phlebotomy as needed.
- Provides support during clinic sessions to medical providers.
- Documents patient vital signs and medical history into patient record.
- Documents pertinent patient information in accordance to HEDIS, UDS, PCMH, and FQHC guidelines.
- Communicates patients’ problems/complaints in a consistent manner to identify visit needs for providers.
- Manages phlebotomy room and maintenance.
- Records and documents visits in patient’s chart consistently to assure quality of care.
- Data entry into grant required documentation as instructed
- Routine utilization of EHR system.
- Inventories and monitors use of office supplies and reordering as needed.
- Completes on-line/paper Medicaid applications for patients.
- Participates in electronic medical record usage.
- Faxes requests, referrals, medical records, and any documents needed to pursue effective patient care and/or billing.
- Communicates patients’ problems to the medical staff.
- Maintains HIPAA guidelines and respects professional boundaries with patients.
Qualifications and Skills: High school diploma or equivalent; Certification as Medical Assistant from an accredited medical assistant program or state agency; Current CPR; 2 years’ experience in an FQHC; BLS Certification; Experience with electronic medical records (Allscripts and EPIC preferred); Excellent communication, customer service, problem solving, and multi-tasking skills. Qualified candidates should submit a cover letter and resume to echambliss@ohlinc.org.

LPN-RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking full-time LPNs for the Adult Residential program. Available shifts: 7am-7pm and 7pm-7am including rotating weekends. The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents. It is the duty and responsibility of the Licensed Practical Nurse to:
- assess potential residents for appropriateness for the treatment program;
- complete an updated assessment on each client after admissions;
- complete a medical treatment/discharge plan based on updated assessment;
- communicate the treatment plan with the treatment team upon admission and on a monthly basis;
- provide on-going health education to all residents as outlined in the Residential Program Manual;
- provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;
- monitor prescribed medication consumption and treatments that includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;
- coordinate the management of patient’s medication stock including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;
- conduct urine drug screens on all residents as directed to do so;
- conduct weekly psycho education classes;
- follow treatment care plans set forth by the medical staff;
- document all pertinent health related information about residents on the resident chart that is done routinely and according to nursing standards of practice;
- complete Incident Report form before the end of a shift if applicable;
- maintain HIPAA guidelines; and perform other duties as assigned.
Minimum qualifications include the following: LPN license; Healthcare CPR; Must be able to work independently with limited supervision; Must be able to handle a large caseload of medication management for clients. Preferred qualifications include the following: Substance Abuse treatment experience; Residential substance abuse program experience. Qualified candidates should submit cover letter and resume to srobey@ohlinc.org and ariley@ohlinc.org.

ENGAGEMENT SPECIALIST- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist for the Adult Residential Program. The schedule is Monday-Friday 8 am-5 pm. The Engagement Specialist performs a variety of administrative tasks for the Residential Program and also assists the Residential Senior Program Manager and Program Director. The Engagement Specialist is responsible for scheduling and referral coordination and follow through. The Engagement Specialist also assists with transportation coordination for Residential clients and maintenance of all facility vans. It is the primary duty and responsibility of the Engagement Assistant to:
- oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation;
- contact referral sources daily and update/maintain referral spreadsheets;
- coordinate referrals, check and follow through with online referrals, and schedule referral appointments;
- initiate scheduled intakes for admissions counselors;
- engage clients on waitlists and schedule appointments;
- answer and field all front desk calls and conduct preliminary triage;
- complete initial triage forms;
- meet scheduling productivity goals as directed by the Senior Program Manager and Program Director;
- run and distribute reports;
- assist in transportation arrangements and coordination activities;
- maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
- draft requisitions for the purchase of supplies; may involve entering information into an automated system;
- conduct MEVS, background checks, UDS;
- distribute orientation booklets;
- coordinate viewing of mandatory Narcan video;
- update census and discharge reports daily and assign new clients to Counselors;
- participate in staff meeting when necessary; and perform other duties as assigned.
It is the secondary duty and responsibility of the Engagement Specialist to:
- maintain and distribute office supply inventory;
- screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear;
- maintain department’s records system, including filing and retrieving documents, researching files, etc…;
- maintain inactive treatment files;
- maintain SharePoint files;
- manage client cigarette storage and allotment;
- receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- conduct urine screens and complete all required documentation;
- monitor client phone calls;
- assist with filing of client documentation;
- contact the Senior Program Manager in the event of a fire or evacuation of the treatment facility as required;
- contact the Senior Program Manager or the Recovery Support Staff/Behavioral Health Technician Supervisor if the Police or other law enforcement officials come to the Agency;
- perform searches on clients returning to the program from outside activities;
- scan documentation into the Electronic Health Record;
- enter client information into the Practice Management System; and perform other duties as assigned.
Minimum qualifications include the following: Bachelor’s Degree in a human service related field. Proficient in MS Office Suite. At least 6 months experience with substance abuse treatment. Excellent communication skills. Preferred qualifications include the following: More than 2 years of substance abuse treatment experience. At least 1 year of Electronic Health Record system experience. At least 1 year of MS Access experience. Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles. Qualified candidates should submit a cover letter and resume to srobey@ohlinc.org.

BILLING & COLLECTIONS SPECIALIST
Odyssey House Louisiana, Inc. is seeking a full-time Billing & Collections Specialist. The schedule for the position is Monday-Friday 8 am-5 pm. The Billing & Collections Specialist is responsible for the day to day processing of billing, payment monitoring and collection for all assigned payers and Astor programs ensuring the most accurate, timely and efficient processing possible. It is the duty and responsibility of the Billing & Collections Specialist to:
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manage claims submissions (e.g., paper and/or electronic) to designated payers and agencies ensuring timely filing, resolution of claims issues and/or denials with resubmissions and prompt payment according to agency protocols and payer contract terms;
- handle all necessary processing of appeals with input and support of management;
- arrange with Claims Administrative Support to generate and mail monthly statements;
- communicate and follow up with Community Health Center (CHC) regarding scheduled clients with outstanding balances to ensure collection at time of visit;
- conduct client payment calls and handle interaction (via telephone) with clients with past due accounts who present at the CHC;
- monitor adherence to client payment contracts escalating to management as needed
- track, post, and process payments for all client-responsible A/R;
- generate reports for management of all client accounts recommended for turnover to collections.
- flag client records for collection status to prevent CHC from scheduling future appointments;
- continually follow up with clinical management for any issues necessary to ensure timely claims submission/resubmission with escalation to department management as needed;
- closely track claims submitted/resubmitted to payers with all necessary documentation to pursue collection as needed;
- continually follow up with payers on late payments, denials or other issues to ensure maximum reimbursement.
- escalate to immediate Supervisor to proactively reduce late submission denials, incorrect reimbursements or other issues impacting revenue.
- work closely with other Billing & Collection Specialists when transferring account balances for secondary payment by another payer to ensure all required information is communicated;
- work closely with the EDI Coordinator to ensure payer submissions and responses are closely monitored and any issues are addressed immediately; assist in the testing of new EDI processing with designated payers/agencies;
- process remittance reports and payments according to department standards, timelines, and processes;
- keep updated on all billing and benefit changes for all insurance carriers;
- participate in training/educational activities;
- maintain strict confidentiality and adhere to all HIPAA guidelines/regulations;
- adhere to all agency policies and procedures; and perform other duties as assigned.
Minimum qualifications include the following: Minimum 2 years’ experience with complex medical billing & collections. Knowledge of Medicaid, Medicare and Third Party Payers. Proficient in MS Office. Detail-oriented and excellent organizational skills. Preferred qualifications include the following: Associates Degree in medical coding, finance, or accounting. Minimum 2 years’ experience with complex medical billing & collections in a managed care setting. Qualified candidates should send cover letter and resume to smarchand@ohlinc.org.

BEHAVIORAL HEALTH TECHNICIAN- BRISCOE LAKE CHARLES
Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician. The schedule is Thursday-Monday 2 pm to 10pm, including evenings, overnight, weekends, and holidays as needed. The Behavioral Health Technician provides direct supervision of clients in treatment. Behavioral Health Technicians work directly with the clients supervising all daily activities. Behavioral Health Technicians are needed for direct client supervision 24 hours and 7 days per week. All Behavioral Health Technicians report directly to the Behavioral Health Technician Supervisor and are expected to work closely with all clinical, medical, and other Residential staff to ensure clients receive comprehensive substance abuse treatment services.
It is the duty and responsibility of the Behavioral Health Technician to:
- ensure a safe environment for clients;
- exercise therapeutic communication skills;
- take steps to de-escalate distressed clients;
- observe and document client behavior;
- assist with therapeutic and recreational activities;
- monitor clients’ physical well-being;
- provide input regarding client progress to the interdisciplinary team;
- oversee the activities of the facility when there is no professional staff on duty;
- assess situations related to relapse and to provide access to appropriate medical care when needed;
- function as client advocate;
- monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;
- receive and pass verbal and written feedback to clinical, medical, and other Program staff as requested about client activity and behaviors;
- monitor visits from children and family members and provide documentation as requested by clinical staff and BHT Supervisor;
- monitor and observe clients taking medications as requested by nursing staff or the BHT Supervisor, complete all required documents in the clients charts as instructed, and inform BHT Supervisor and nursing staff of any problems or concerns;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- assist with the planning and organization of therapeutic client activities both on and off the program campus;
- conduct urine screens as requested and complete all required documentation;
- facilitate and supervise all client feedback meetings;
- facilitate and monitor client phone calls;
- facilitate and supervise any community or in-house 12 step meetings (must be present);
- complete client bed checks every 20 minutes or as requested by Program Manager and complete required documentation via emails during night runs;
- complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;
- submit shift reports to BHT Supervisor throughout shift via email as requested;
- contact BHT Supervisor in the event of a fire or evacuation of the treatment facility as required;
- perform property searches on all new clients as requested and perform searches on clients returning to the program from outside activities (NO CAVITY SEARCH);
- assist with other program functions as requested by BHT Supervisor including but not limited to transportation and monitoring of the front desk;
- assist with providing clients cigarettes as scheduled per shift requiring staff to be in a smoking area with all clients smoking at one time; and perform other duties as assigned.
Minimum qualifications include the following: High school diploma or equivalent. Valid Driver’s License. 2 years of Behavioral Health Technician in Acute. Psych and substance abuse treatment experience. CPI de-escalation training knowledge. Proficient in Microsoft Office Suite. Excellent written and verbal communication skills. Must be able to work overtime, weekends, holidays, and flexible hours. Candidates in recovery must have 2 plus years of sobriety.
Preferred qualifications include the following: Bachelor’s Degree in a related field (Social Work, Psychology, Education). 3 plus years of Behavioral Health Technician in Acute Psych experience. Knowledge of Narcotics Anonymous and Alcoholic Anonymous principles. Qualified candidates should send in a cover letter and resume to scollins@ohlinc.org.

LICENSED COUSNELOR/ SOCIAL WORKER- BRISCOE LAKE CHARLES PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday-Friday 8 am-5 pm. The Counselor is responsible for performing a wide variety of client care activities and must function in any program of the agency in accordance with state law. The Counselor will provide specialized services for the assigned caseload; will conduct specialized assessments (when necessary), provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility for maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts and all funding sources. The Counselor participates in Performance Improvement activities as assigned. It is the duty and responsibility of the Counselor to:
- provide clinical services to assigned client(s): conduct group therapies weekly, individual counseling and/or family therapy as outlined in treatment plan; co-leads group therapies (when necessary) with appropriately assigned staff; conducts family assessments / therapy when possible;
- function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings as needed;
- attend court hearings and represents the agency and client(s) when necessary;
- maintain clinical case file for each client to include: assessments, Individual Treatment Plan,Case notes, and discharge summaries;
- ensure all written reports are up-to-date in case file;
- attend staff meetings and all other meetings as needed;
- maintain contact with and is available to agency personnel, client’s drug court officer and family members as needed regarding client's progress, problems and crises;
- provide crisis management when indicated by client need;
- attend regularly scheduled in-service training as assigned;
- complete administrative projects as assigned;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- assist with the planning and organization of therapeutic client actives both on and off the Facility Campus;
- maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
- adhere to all Louisiana Department of Health and Agency contract requirements;
- work with and apply American Society of Addiction Medicine criteria to treatment planning;
- work with Medicaid and ImCal providers for initial authorization (if needed) and concurrent authorizations;
- follow state licensing requirements;
- participate in Quarterly training with staff;
- participate in Council on Accreditation sight review;
- maintain Council on Accreditation standards;
- coordinate and work with other departments;
- maintain individual licensing requirements;
- participate in electronic medical record documentation;
- treat clients and other staff with dignity and respect;
- must be able to complete work in allotted amount of time;
- notify managers when they are aware of other staff not following agency policy and procedures;
- ensure that all sign in sheets are printed for group and all groups are batched for billing; and perform other duties as assigned.
Minimum qualifications include the following: Bachelor’s Degree in Social Work, Counseling, or related Human Service Field from an accredited Program. A valid Louisiana State issued license or credential in either Counseling, Addiction Counseling, or Social Work. Skilled in individual and group therapy modalities. Demonstrated interest in working towards highest level of Louisiana licensure within discipline. Substance abuse treatment modalities experience. Excellent written, verbal, organizational, and communication skills. Ability to be creative and flexible within parameters of treatment programs and modalities. Preferred qualifications include the following: Master’s Degree in Social Work, Counseling, or related Human Service Field from an accredited Program. Qualified candidates should send in a cover letter and resume to kgregoire@ohlinc.org.

NURSE PRACTITIONER- COMMUNITY HEALTH CENTER
Odyssey House Louisiana, Inc. is a seeking a motivated and compassionate full-time Nurse Practitioner to work Monday-Friday 8am-5pm at the Community Health Center. This position is a role which participates in day to day clinic services as a direct care provider and managing reports under programs which are funding the role or as part of the Best Practices of the clinic that reflect Quality Improvement/ Quality Assurance participation for coordinating and providing patient care throughout the clinic. Role also includes program management of HIV FOCUS initiative. It is the duty and responsibility of the Nurse Practitioner to:
- provide direct care to patients within the Scope of Practice for which the provider is licensed;
- provide direct care to clients/patients to support the agency’s departments i.e. clinic, Detox, residential, Human Resources, Outpatient;
- manages patient care under Best Practices, UDS recommendations, and as prescribed to maintain accreditation;
- conduct thorough documentation of visits and medical orders to support billing charges;
- complete billing components of visit to optimize revenue within dictated time frames;
- oversee care delivered by medical support staff by providing feedback on immediate care activities and reporting to direct supervisor on concerns that expose the agency or endanger a patient’s health outcomes;
- complete reports as assigned and within deadlines set;
- participate in webinars and conference calls relative to assigned program;
- report on program progress to the Clinic Practice Manager as part of supervision;
- identify and provide training to nurses on staff which improve upon direct care and patient outcomes;
- implement and manages Best Practices initiated by Quality Improvement/ Quality Assurance staff;
- identify and prioritize medical decision making with a fiscally minded approach to care;
- coordinate and supervise the completion of daily tasks related to direct patient care on matters related to Health Outcomes i.e. referrals, lab orders, lab review, medical records review;
- organize and implement work flow strategies to support provider visits, billing and patient care as part of feedback to practice manager during supervision;
- coordinate with Quality Improvement Program manager in implementation of Quality Insurance measures to ensure data integrity and outcomes are met;
- assure support staff document all pertinent health related information in the client’s electronic medical chart as instructed and as part of standards of practice designed to improve patient care, support billing, and meet Quality Improvement goals;
- observe Occupational Safety and Health Administration during all elements of daily operations, including but not limited to phlebotomy, in-house testing, medical interventions, medical waste and managing infection control;
- observe Health Insurance Portability and Accountability Act compliance;
- meet regularly for supervision with the Clinic Practice Manager following supervision protocols;}- participate in regularly scheduled meetings in the Community Health Center;respond to the Community Health Center Chief Medical Officer/Medical Director as needed;"
- ensure timely completion of all assigned administrative reports;
- train and orient new staff, providers or contractors to the clinic practice as needed i.e., EMR, HIV testing protocols, etc;
- report to funders under HIV program as directed by grant reporting requirements;
- assure support staff are aware of HIV program expectations
- report to OPH on inventory and management of screening tests provided;
- notify the practice manager of anticipated vacation days, sick leave or absences;
- keep licensure current and meets credential requirements as requested;
- meet with the Community Health Center Chief Medical Officer/Medical Director on the practice and update as needed on trends, changes, alerts, concerns, and any matter which impacts patient care, services rendered, or billing when asked to do so;
- attend continuing education programs that provide updated information on health topics pertinent to caring for patients and effective clinic practice;
- participate in design, implementation, and support of Quality Improvement/ Quality Assurance initiatives within the setting; and perform other duties as assigned.
Minimum qualifications include the following: Master’s degree in Nursing Science. Active, unencumbered NP license in the state of LA with prescriptive authority. CPR certification. Minimum 1 year clinical experience. Current good standing with regulating National Certifying Board. Proficient in MS Office. Electronic Medical Records. Ability to manage people with good communication skills. Ability to participate in dialogues on clinic matters with personal insight and knowledge on clinic practice and patient care. Ability to exercise patience, approachable and consistent in a high stress environment. Preferred qualifications include the following: FQHC and medical home model knowledge. Suboxone Certification. The Community Health Center is an NHSC site; the following is the info regarding the loan repayment program: https://nhsc.hrsa.gov/loan-repayment/apply-loan-repayment/index.html. Qualified applicants should submit a cover letter and resume to echambliss@ohlinc.org.

BEHAVIORAL HEALTH TECHNICIAN- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician to monitor adult clients in residential treatment. The schedule for the position is Monday-Friday 4 pm-12 am including rotating weekends. This position provides direct supervision of the Residential clients in treatment. Behavioral Health Technicians work directly with the clients supervising all daily activities. Clients in treatment reside at the agency’s main campus and therefore Behavioral Health Technicians are needed for direct client supervision 24 hours and 7 days per week. All Behavioral Health Technicians report directly to the Recovery Support Staff Supervisor of residential treatment and are expected to work closely with all clinical, medical, and other Residential staff to ensure clients receive comprehensive substance abuse treatment services. It is the duty and responsibility of the Behavioral Health Technician to:
- monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;
- receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behaviors;
- monitor visits from children and family members and provide documentation as requested by clinical staff and Recovery Support Staff Supervisor;
- monitor and observe clients taking medications as requested by Residential nursing or the Recovery Support Staff Supervisor, complete all required documents in the clients charts as instructed, and inform Recovery Support Staff Supervisor and Residential nursing of any problems or concerns;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- assist with the planning and organization of therapeutic client actives both on and off the main campus;
- conduct urine screens as requested and complete all required documentation;
- facilitate and supervise all client feedback meetings;
- facilitate the monitoring of client phone calls;
- facilitate and supervise any community or in-house 12 step meetings (must be Present);
- complete client bed checks every 20 minutes or as requested by Program Manager and complete required documentation via emails during night runs;
- complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;
- submit shift reports to Recovery Support Staff Supervisor throughout shift via email as requested;
- contact Recovery Support Staff Supervisor in the event of a fire or evacuation of the treatment facility as required;
- perform property searches on all new clients as requested and perform searches on clients returning to the program from outside activities (NO CAVITY SEARCH);
- assist with other program functions as requested by Recovery Support Staff Supervisor including but not limited to transportation and monitoring of the front desk;
- assist with providing clients cigarettes as scheduled per shift requiring staff to be in a smoking area with approximately 70-80 people smoking at one time; and perform other duties as required.
Qualifications and Skills Required: High school diploma or equivalent. 2 years of Behavioral Health Tech in Acute Psych and substance abuse treatment experience. Valid Divers License. CPI de-escalation training knowledge. Proficient in Microsoft Office Suite. Excellent written and verbal communication skills. Must be able to work overtime, weekends, holidays, and flexible hours. Candidates in recovery must have 2+ years of sobriety. Preferred: Bachelor’s Degree in related field (social work, psychology, education). 3 plus years of Behavioral Health Tech experience in Acute Psych. Knowledge of NA and AA principles. Qualified applicants should submit a cover letter and resume to ariley@ohlinc.org.

PEER PREVENTION SPECIALIST- PREVENTION PROGRAM
Odyssey House Louisiana, Inc. is seeking a part-time Peer Prevention Specialist for a paid one-year internship with OHL’s Prevention Program. The schedule is 20 hours/week Monday-Friday including nights and weekends for events.The Peer Prevention Specialist is responsible for delivering health education programs and community outreach to targeted communities in order to link individuals to OHL. It is the duty and responsibility of the Peer Prevention Specialist to:
- Provide direct community outreach and health educational programs to targeted populations;
- Participate in health fairs, neighborhood community activities, screenings and special events;
- Refer individuals to OHL for primary medical care;
- Conduct cultural sensitivity in-service with OHL staff and volunteers;
- Assist in planning and coordination of community health fairs and events;
- Assist in development and implementation of a marketing campaign to the community OHL serves;
- Provide counseling on HIV prevention/treatment and other specific topics as directed by supervisor;
- Assist with special projects and special events as directed by supervisor;
- Assist in new employee or intern orientation, as needed;
- Assume responsibility for the HIV testing; P forms, checking controls, orders, referrals to care, etc…;
- Produce pod-casts, videos, managing an online radio station, and multiple social media platforms;
- Participate in the ongoing development of competencies, capabilities, technology and the resources needed to achieve high standards of efficiency and effectiveness;
- Attend and participate in management, staff meetings, and vendor service meetings, as requested;
- Utilize material, equipment and time in a safe, beneficial, and cost effective manner;
- Organize workload to complete responsibilities in an appropriate and timely manner;
- Observe infection control and standard precautions;
- Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all client health information;
- Perform any and all other duties as assigned.
Minimum qualifications include the following: High School Diploma or equivalent. Excellent interpersonal skills. Familiar with the community served by OHL. Proficient in MS Office suite. Preferred qualifications include the following: Experience in delivery of health education topics to diverse populations. Knowledge of various healthcare issues affecting the community. Bilingual –English/Spanish, English/Vietnamese. HCT certified. Proficient in social media platforms. Knowledge of audio and visual recording and broadcast equipment and protocols. Qualified candidates should send in cover letter and resume to hlikaj@ohlinc.org.

BEHAVIORAL HEALTH TECHNICIAN- DETOX PROGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician to monitor adult clients for the Detox Substance Abuse treatment facility.Available shift is Monday thru Friday 7pm to 8am, including rotating weekends and holidays. This position works directly with the clients and all Clinical, Medical, and other detox and agency staff to ensure clients receive comprehensive substance abuse treatment services. Responsibilities and duties include:
- Monitors residents to ensure their compliance with daily schedules and their safety at all times.
- Receives and passes on verbal and written feedback to Clinical, Medical, and other detox staff as requested about client activity and behavior.
- Completes all required document in clients’ charts as instructed by Program Manager and Nursing staff of any problems or concerns.
- Completes all Incident Reports prior to the end of scheduled shift as required.
- Assists with the planning and organization of therapeutic client actives both on and off the Main Campus.
- Conducts Urine Screens as requested and completes all required documentation.
- Participates in clinical staff meetings and activities as requested.
- Monitors client phone calls.
- Facilitates and supervises any community or in-house 12 step meetings.
- Assists with filing and/or scanning of client documentation as requested by the Program Manager.
- Completes 30 minute client bed checks as requested by Program Manager and complete required documentation.
- Completes facility security rounds and ensures all doors and gates are locked and secured when appropriate. Responsible for submitting shift reports to Program Manager throughout shift via email or as requested.
- Contacts Program Manager in the event of a fire or evacuation of the treatment facility.
- Performs property searches on all new clients as requested. Perform searches on clients returning to the program from outside activities.
- Assists with other program functions as requested by Program Manager including but not limited to transportation and monitoring of the Front Desk.
Qualifications and Skills Required: High school diploma or equivalent; 2 years of Behavioral Health Tech in Acute Psych and substance abuse treatment experience ; Valid Divers License; CPI de-escalation training knowledge; Proficient in Microsoft Office Suite; Excellent written and verbal communication skills; Must be able to work overtime, weekends, holidays, and flexible hours. Candidates in recovery must have 2+ years of sobriety. Preferred: Bachelor’s Degree in related field (social work, psychology, education); 3 plus years of Behavioral Health Tech experience in Acute Psych; Knowledge of NA and AA principles. Qualified applicants should submit a cover letter and resume to mguidry@ohlinc.org.

INTAKE SPECIALIST (LPN OR EMT-P)- Sobering Center
Odyssey House Louisiana, Inc. is seeking a full-time exempt Program Manager. Available shifts are Monday-Friday 7am-7pm or 7pm-7am including holidays and weekend rotation. The Intake Specialist position provides high quality client-focused health care services that meet the assessed and individually planned needs of all clients in the Sobering Center. The Intake Specialist will work as part of the multi-disciplinary team (MDT) and is responsible for maintaining standards of nursing care and competency, ethical treatment of patients, understanding of addiction and the medications used for detoxification purposes, managing symptoms of withdrawal with comprehensive triage, consistent documentation on care, review and implementation of treatment orders, and participation in the multi-disciplinary team via written and verbal communication. Duties and responsabilities include:
- admit new clients into the Sobering Center program;
- complete triage on patient at time of admit and transcribe it to relevant paperwork for MDT;
- observe, assess, and document clients experiencing S&S of withdrawals from drugs and/or alcohol;
- safely administer medications as ordered using the five rights and utilizing a MAR;
- conduct a narcotic pill count at the beginning and end of each shift and manage stock medicines;
- maintain control of narcotics, keys, and all other medications;
- manage pharmacy orders on patients by processing them in a timely manner by fax or verbal order, assure their arrival, and log them onto the patient’s MAR;
- participate in inventory control;
- complete health information groups as requested by the Program Manager;
- educate clients on the medication taper which has been prescribed;
- encourage clients’ participation by empowering them via support vs. confrontation;
- complete accurate census and count on all clients daily as instructed by Program Manager;
- be flexible when taking care of the clients in need;
- review individual patient needs with psychiatrist and medical doctor as needed;
- supervise, orientate, and assist support staff in delivery of patient care;
- maintain privacy of patients by protecting health information protected under HIPAA;
- maintain a clean, organized work environment;
- oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documents;
- maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
- conduct Urine Screens and complete all required documentation as requested by the Program Manager;
- monitor client phone calls as requested by the Program Manager;
- maintain professionalism with staff members and clients at all times;
- assist with filing of client documentation as requested by the Program Manager;
- participate in weekly One on One Meetings and monthly in-services; and perform other duties as assigned.
Minimum qualifications include the following: High school diploma or equivalent. Valid Louisiana Licensed Practical Nurse or Emergency Medical Technician License . Proficient in Microsoft Office Suite. 6 months substance abuse treatment experience. Excellent written and verbal communication skills. Preferred qualifications include the following: Bachelor’s Degree. Electronic Health Record and Practice Management experience. 2 plus years substance abuse treatment experience. Narcotics Anonymous and Alcoholics Anonymous principles knowledge. Qualified candidates should submit a cover letter and resume to srobey@ohlinc.org.

GL/GRANTS ACCOUNTANT
Odyssey House Louisiana, Inc. is seeking two full-time GL/Grants Accountant to work under the direction of the Chief Financial Officer. The schedule for the position is Monday-Friday 8am-5pm. The GL/Grants Accountant will perform General Ledger and Grants duties including but not limited to: General Ledger journal entries, Balance Sheet Account Reconciliations, Budgeting, Grant reconciliations and monthly invoicing. It is the duty and responsibility of the GL/Grants Accountant to:
- review purchase requisitions for proper fund coding;
- reconcile Balance Sheet Accounts;
- prepare monthly Grant/Contract Billing;
- process General Journal Entries as required;
- prepare monthly, quarterly and annual grant reports;
- analyze Financial Accounts;
- assist in the preparation and entry of the annual budget;
- assist CFO in preparing monthly financial reports; and perform other duties as required.
Minimum qualifications include the following: Bachelor’s degree with a major in Accounting/Finance. General ledger accounting experience. 3 years experience handling Federal, State, and/or Municipal grants. Excellent communication (written and oral), analytical and computer skills for the preparation of financial reports and correspondence. Accuracy, discretion and a professional demeanor. Preferred qualifications include the following: 3 years non-profit accounting experience. Intermediate knowledge of Microsoft Excel. Working knowledge of MIS Fund Accounting. Qualified candidates should submit cover letter and resume to mdejan@ohlinc.org.

LPN- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking full-time LPNs for the Adult Residential program. Available shifts: 7am-7pm and 7pm-7am including rotating weekends. The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents. It is the duty and responsibility of the Licensed Practical Nurse to:
- assess potential residents for appropriateness for the treatment program;
- complete an updated assessment on each client after admissions;
- complete a medical treatment/discharge plan based on updated assessment;
- communicate the treatment plan with the treatment team upon admission and on a monthly basis;
- provide on-going health education to all residents as outlined in the Residential Program Manual;
- provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;
- monitor prescribed medication consumption and treatments that includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;
- coordinate the management of patient’s medication stock including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;
- conduct urine drug screens on all residents as directed to do so;
- conduct weekly psycho education classes;
- follow treatment care plans set forth by the medical staff;
- document all pertinent health related information about residents on the resident chart that is done routinely and according to nursing standards of practice;
- complete Incident Report form before the end of a shift if applicable;
- maintain HIPAA guidelines; and perform other duties as assigned.
Minimum qualifications include the following: LPN license; Healthcare CPR; Must be able to work independently with limited supervision; Must be able to handle a large caseload of medication management for clients. Preferred qualifications include the following: Substance Abuse treatment experience; Residential substance abuse program experience. Qualified candidates should submit cover letter and resume to srobey@ohlinc.org and ariley@ohlinc.org.

BILLING MANAGER
Odyssey House Louisiana, Inc. is seeking a full-time Billing Manager for its Behavioral Health Programs & Federally Qualified Health Center. The schedule for the position is Monday-Friday 8am-5pm.The Billing Manager is responsible for managing all of the Agency’s billing which includes both Program and Medical billing. The Billing Manager is responsible for making sure that all patient/client data is and accurate and kept securely and will also ensure HIPAA compliance where billing is concerned. The Billing Manager will also supervise the Billing Department which will be composed of (2) Billing Specialists and (1) Aging Report Specialist. The Billing Manager should possess strong management and problem solving skills and also should have Practice Management experience. It is the duty and responsibility of the Billing Manager to:
- manage and oversee performance of billing department personnel including coding, billing, collections and payment posting;
- monitor staff productivity and work quality to ensure that departmental goals and objectives are met and exceeded;
- manage workload and implements efficient workflow processes to accelerate account resolution;
- report on paid, outstanding and uncollectible claims;
- facilitate month-end closing of the billing department;
- develop and implement policies and procedures to ensure efficient and safe billing operations of the department and to meet established goals and timelines;
- report to Chief Financial Officer regularly on departmental goals, timelines and updates, informs Chief Financial Officer in a timely manner if there are barriers to meeting goals;
- oversee the hiring and supervision of personnel which includes performance evaluations, training, problem resolution, terminations and other personnel actions;
- manage multiple projects concurrently;
- create and monitor all billing procedures for the office, manages how bills are submitted and troubleshoot issues with electronic and paper filings, updates and audits billing procedures when necessary;
- ensure that all billing and collection activities meet and adhere to Medicare, Medicaid and other insurance regulations and laws;
- work as a liaison with other departments, to facilitate problem solving and data collection appropriate to patient and insurance billing;
- responsible for recommending continuing education/training needed to run the billing department; and perform other duties as required.
Minimum qualifications include the following: BA/BS in Business Management, Accounting or Health Information Management. 3-5 years medical billing experience. 3-5 years of medical billing and coding with knowledge of ICD -10 and CPT codes. Professional experience in a fast paced, mid-sized organization with the ability to multitask. Experience in strategic planning and priority setting for a billing department. Experience and knowledge of PHI/HIPAA. Knowledge of Federal, State and payer regulations regarding medical billing compliance. Basic knowledge of medical terminology. Preferred qualifications include the following: Coding Certificate. 5-7 years medical billing experience at a supervisory level. Qualified candidates should send cover letter and resume to mdejan@ohlinc.org.

UTILIZATION REVIEW SPECIALIST- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking full-time Utilization Review Specialists for the Adult Residential program. The schedule for the position is Monday-Friday 8am-5pm. This position provides high quality client-focused health care services that meet the assessed and individually planned needs of all clients in the Residential Program. The Utilization Review Specialist will work as a part of the multi-disciplinary team (MDT) and is responsible for maintaining standards of care and competency, ethical treatment of patients, understanding of addiction and the medications used for detoxification purposes, managing symptoms of withdrawal with comprehensive triage, consistent documentation on care, review and implementation of treatment orders. It is the duty and responsibility of the Utilization Review Specialist to:
- obtain pre-certification and continued stay authorizations on behalf of the patient and provider using ASAM (American Society of Addiction Medicine) criteria to review clinical information with insurance companies;
- communicate with clients to obtain and relay necessary clinical information;
- communicate authorization information internally within the agency to enable the stages of the billing process to take place;
- analyzes insurance, governmental, and accrediting agency standards to determine criteria concerning admissions, treatment, and length of stay of patients;
- analyze patient records to determine legitimacy of admission, treatment, and length of stay in the health-care facility to comply with government and insurance company reimbursement policies;
- review applications and assist in approval for patient admission or refer cases to the Admissions Supervisor for review and course of action when case fails to meet admission standards;
- compare inpatient medical records to established criteria and confer with medical, nursing, and other professional staff to determine legitimacy of treatment and length of stay;
- report out and maintain statistics on data from medical records;
- determine patient review dates according to established diagnostic criteria;
- assist review committee in planning and holding federally mandated quality assurance reviews;
- aid in initial and concurrent/continued stay reviews and arrange peer to peer conferences;
- conduct health information groups as requested by the Senior Program Manager;
- complete accurate census and count on all clients daily as instructed by the Admissions Supervisor;
- transcribe relevant paperwork for MDT;
- review individual patient needs with medical doctor as needed;
- assist support staff in delivery of patient care;
- participate in monthly in-services;
- assist Admissions Supervisor with clinical authorizations;
- communicate effectively with insurance providers;
- maintain a clean, organized work environment;
- maintain professionalism with staff members and clients at all times;
- maintain privacy of patients by protecting health information protected under Health Insurance Portability and Accountability Act;
- make rounds with nursing staff during visits; and perform other duties as assigned.
Minimum qualifications include the following: High School Diploma or equivalent. At least 1 year of case management experience. 6 months substance abuse treatment experience. Proficient in MS Office Suite. Excellent written and verbal communication skills. Preferred qualifications include the following: Associates Degree in a related field. 1 year of Electronic Health Record and Practice Management experience. 2 plus years of substance abuse utilization review experience. Familiarity with ASAM criteria, substance abuse treatment, and HIPAA. Excellent comprehension and analytical skills. Excellent customer service skills. Qualified candidates should submit cover letter and resume to srobey@ohlinc.org.

KITCHEN ASSISTANT- RESIDENTIAL PROGRAM
Odyssey House Louisiana, Inc. is seeking full-time Kitchen Assistants. The schedule is Monday-Friday 8am-5pm and rotating weekends, must be able to work evenings, overnight, and holidays as needed. The Kitchen Assistant position is designed to assist in all activities related to culinary operations at the agency. The Kitchen Assistant works directly with Residential treatment clients assigned to the kitchen. This position assists with all daily activities as they relate to the kitchen, product purchasing, food preparation, food and kitchen supply delivery, kitchen storage, kitchen cleanliness/maintenance, and food service. This position assists the Kitchen Manager and Nutritionist with menu planning and implementation. It is the duty and responsibility of the Kitchen Assistant to:

- assist with all kitchen related activities;
- assist in preparation and cooking of food;
- assist in the delivery of all food and kitchen supplies;
- assist and oversee clients assigned to work in the kitchen;
- direct cleaning of kitchen and food storage area;
- facilitate all client education sessions to ensure weekly training and skill development;
- ensure that all clients and staff are compliant with all safety practices related to the kitchen and kitchen equipment;
- conduct and document weekly inventory using agency inventory control;
- ensure that all food and supplies are properly labeled and organized by date for timely use;
- add additional inventory as requested by Program Manager or designee;
- assist with invoices and requisitions related to food, kitchen supplies, and equipment purchasing;
- coordinate with Program Managers to ensure all food and supplies are within the guidelines of approved agency program menus. Deviations from approved menus must be documented and approved in advance of ordering by the Chief Operations Officer;
- ensure that kitchen and food storage areas are thoroughly clean and properly maintained, and on a daily basis;
- report all maintenance issues immediately to the Senior Program Manager or designee;
- be present for all deliveries in the absence of Kitchen Management and coordinate with the Senior Program Manager to develop a plan to cover deliveries. All deliveries must be accepted and signed by an agency staff member;
- receive and forward verbal and written feedback to clinical, medical, and other Residential staff as required regarding client activity and behavior;
- complete all incident reports, as directed by the Executive Chef, Kitchen Manager, or designee, prior to the end of scheduled shift as required by the Incident Reporting Policy and Procedure;
- assist with filing as requested by the Senior Program Manager;
- assist with other program functions as requested by Senior Program Manager and perform other duties as required.
Minimum qualifications include the following: Knowledge of food ordering and inventory practices. Proficient in MS Office. Current Valid Louisiana Driver’s License. Excellent written and verbal communication skills. Preferred qualifications include the following: Functioning personal vehicle; 6 months experience with substance abuse treatment; Hospital/Healthcare experience; Cleaning experience. Qualified candidates should submit a cover letter and resume to srobey@ohlinc.org.

ADMINISTRATIVE ASSISTANT- RESIDENTIAL PRORGRAM
Odyssey House Louisiana, Inc. is seeking a full-time Administrative Assistant for the Adult Residential Program. The schedule is Monday-Friday 8 am-5 pm. The Administrative Assistant performs a wide variety of administrative tasks for the Residential Program and also assists the Residential Senior Program Manager and Program Director. The Administrative Assistant also assists with transportation coordination for Residential clients and maintenance of all facility vans. It is the primary duty and responsibility of the Administrative Assistant to:
- maintain and distribute office supply inventory;
- screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear;
- maintain department’s records system, including filing and retrieving documents, researching files, etc…;
- maintain inactive treatment files;
- maintain SharePoint files;
- manage client cigarette storage and allotment;
- receive and pass verbal and written feedback to clinical, medical, and other Residential staff as requested about client activity and behavior;
- complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
- conduct urine screens and complete all required documentation;
- monitor client phone calls;
- assist with filing of client documentation;
- contact the Senior Program Manager in the event of a fire or evacuation of the treatment facility as required;
- contact the Senior Program Manager or the Recovery Support Staff/Behavioral Health Technician Supervisor if the Police or other law enforcement officials come to the Agency;
- perform searches on clients returning to the program from outside activities;
- scan documentation into the Electronic Health Record;
- enter client information into the Practice Management System;
- oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation;
- contact referral sources daily and update/maintain referral spreadsheets;
- coordinate referrals, check and follow through with online referrals via referrals@ohlinc.org, and schedule referral appointments;
- initiate scheduled intakes for admissions counselors;
- engage clients on waitlists and schedule appointments;
- answer and field all front desk calls and conduct preliminary triage;
- complete initial triage forms;
- meet scheduling productivity goals as directed by the Senior Program Manager and Program Director;
- run and distribute reports;
- assist in transportation arrangements and coordination activities;
- maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
- draft requisitions for the purchase of supplies; may involve entering information into an automated system;
- conduct MEVS, background checks, UDS;
- distribute orientation booklets;
- coordinate viewing of mandatory Narcan video;
- update census and discharge reports daily and assign new clients to Counselors;
- participate in staff meeting when necessary; and perform other duties as assigned.
Minimum qualifications include the following: Bachelor’s Degree in a human service related field. Proficient in MS Office Suite. At least 6 months experience with substance abuse treatment. Excellent communication skills. Preferred qualifications include the following: More than 2 years of substance abuse treatment experience. At least 1 year of Electronic Health Record system experience . At least 1 year of MS Access experience. Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles. Qualified candidates should submit a cover letter and resume to srobey@ohlinc.org.